Terms of Service

Last Updated: 7 August 2025

Welcome to the AI-powered fault response system operated by Medi-Qore (“we”, “us”, or “our”). By accessing or using the system (the “System”), you (“User”, “you”) agree to these Terms of Service (“Terms”). Please read carefully before using the System.

Description of the Service

The System is an advisory AI platform designed to assist trained technical users in diagnosing and addressing faults in equipment. It provides information based on user-uploaded technical documents and queries. The System does not provide medical advice, clinical decision making, or process any personal health or patient data.

Acceptance and Use

You represent and warrant that:

You are a qualified or authorised technical user using the System solely for equipment maintenance, repair, or troubleshooting.
You will not upload or submit any clinical, personal health, or patient-identifiable data to the System.
You will use the System in accordance with applicable laws, manufacturer instructions, and institutional policies.
You will verify all System-provided information independently and will not rely solely on the System to make safety or operational decisions.

User Content and Intellectual Property

User Uploads

You may upload documents (“User Content”) to enhance the knowledge base. The System employs AI to process and generate advisory responses based on User Content.
You retain all intellectual property rights in your User Content. By uploading, you grant Medi-Qore a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, and store such content solely to operate, improve, and provide the System.
You represent and warrant that you have all necessary rights and permissions to upload User Content and that such content does not infringe any third-party rights or contain illegal, defamatory, or confidential information.
We reserve the right (but are not obligated) to review, block, or remove User Content that violates these Terms or applicable laws.

The System and all its components (software, data, AI models, UI/UX designs, documentation) remain the property of Medi-Qore and its licensors. You acquire no ownership rights by using the System except the limited license to operate it as permitted.

Privacy and Data Security

Privacy Commitment

We do not collect or process clinical, patient-specific, or health data. Only minimal data necessary for user authentication, usage tracking, and system improvement is collected in accordance with our separate Privacy Policy, which forms part of these Terms by reference.

Data Security

We implement industry-standard security safeguards, including but not limited to:
- AES-256 encryption for sensitive data at rest.
- TLS 1.2/1.3 encryption for all data in transit.
- Role-based access control limiting data access to authorized personnel.
- Secure hosting on AWS infrastructure with regular backups and monitoring.
Despite such measures, no system is perfectly secure. Users agree to maintain the confidentiality of their credentials and notify us immediately of any unauthorized use.

User Responsibilities and Restrictions

You agree to use the System only for lawful purposes and consistent with its intended use as a technical advisory tool.
You must not use the System to:
- Upload personal health information or patient data.
- Violate intellectual property or privacy rights of others.
- Transmit malicious software or harmful code.
- Attempt to disrupt, gain unauthorised access, or reverse-engineer the System.
Medi-Qore reserves the right to suspend or terminate your access for any violation of these restrictions or other abusive activities.

Termination and Suspension

Medi-Qore may suspend or terminate your access at any time, with or without cause, including for violation of these Terms or applicable laws.
Termination or suspension may be immediate or after notice, where required by law.
Upon termination, all licenses granted to you cease, and you must stop using the System. Any accrued rights or obligations (e.g., payment) survive termination.

Limitation of Liability and Disclaimers

The System and its output are provided “as is” and “as available” without warranties of any kind, express or implied.
Medi-Qore disclaims all warranties, including accuracy, completeness, merchantability, and fitness for a particular purpose.
You acknowledge that the System does not replace certified technical support or manufacturer instructions.
Medi-Qore is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the System, including but not limited to damage to equipment or injury.

Modifications

We reserve the right to modify, update, or discontinue the System or these Terms at any time. Changes will be posted with an updated date, and continued use constitutes acceptance.

Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales.
Any disputes arising hereunder are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For support, privacy inquiries, or to report violations, please contact: Contact@Medi-Qore.com

Incorporation Note:

Our Privacy Policy, available separately at [Privacy Policy URL], is incorporated herein by reference and forms an integral part of these Terms.

Data Subject Rights under UK GDPR

Under the UK GDPR, you have specific rights regarding your personal data, including the right to access, correct, erase, restrict, or object to the processing of your personal data.

To exercise these rights, please complete the following Data Subject Request Form and submit it to Contact@Medi-Qore.com

Data Subject Request Form

Name:
Contact email:
Request type (circle one): Access / Correction / Deletion / Portability / Restriction / Objection
Details of Request:
(Please specify the data you are requesting access to or the action you would like us to take)
Signature: _________________________
Date: _________________________

Please submit this form to: Contact@Medi-Qore.com

We will handle your request in accordance with the UK GDPR and related data protection laws. For more information on how we manage personal data, please refer to our Privacy Policy, which is incorporated by reference into these Terms.

INTENDED USE STATEMENT

AI-Powered Fault Response System

Purpose:
The AI-powered fault response system is an advisory software platform designed to assist users in diagnosing and resolving technical faults in equipment, including but not limited to medical devices and other specialised machinery. The system provides information, instructions, and suggested solutions for technical errors based on user descriptions and uploaded technical documents.

Intended User(s):

Trained technical, engineering or equipment maintenance staff
Personnel responsible for the upkeep, maintenance, or servicing of equipment
NOT intended for patients, clinical staff making diagnostic or therapeutic decisions, or for use in direct patient care.

Functional Description:
The system receives queries regarding technical errors or fault events from users via supported devices (such as PCs, tablets, or smartphones). The system analyses user-provided information (including descriptions, error codes, and uploaded documents) and searches a curated data store for matches. It then returns information to assist the user in correcting or resolving technical faults in the equipment. The system does not interface directly with or control equipment, nor does it process, analyse, or provide information relating to individual patient medical data.

Limitations:

The system does NOT provide medical advice or clinical decision support, and must not be used for diagnosing, treating, or monitoring patients or for therapeutic purposes.
The system does not replace certified technical support, original manufacturer documentation, or service by qualified personnel as required by applicable laws, industry standards, or manufacturer recommendations.
The system does not directly integrate or interface with equipment hardware unless and until specifically documented as such in future releases.

Warnings/Disclaimers:

The information and guidance provided by the AI-powered fault response system are advisory only. It remains the user’s responsibility to verify all recommendations and to comply with relevant safety protocols, equipment manufacturer guidance, and institutional procedures.
In critical equipment situations, always contact qualified personnel or the device manufacturer directly.
Do not use this system as the sole basis for any decision affecting patient care or safety.