Cookies Policy

Last Updated: 7 August 2025

1. Introduction

Medi-Qore Ltd (“Medi-Qore”, “we”, “us”, or “our”) uses cookies and similar technologies on our website and AI-powered fault response platform (the “Services”).

This Cookies Policy explains:

• What cookies are
• Which cookies we use and why
• How you can control your cookie preferences

2. What Are Cookies?

Cookies are small text files placed on your device by websites or applications you visit. They are widely used to:

• Ensure websites and apps function correctly
• Store user preferences and settings
• Improve security
• Analyse website traffic and usage patterns

Cookies can be:

• Session Cookies – deleted automatically when you close your browser
• Persistent Cookies – remain on your device for a set period or until deleted
• First-Party Cookies – placed by us
• Third-Party Cookies – placed by other services we integrate (e.g., analytics)

3. How We Use Cookies

We use cookies only for essential and functional purposes. We do not use cookies for advertising or third-party tracking.

Our cookies are used for:

1. Strictly Necessary Cookies – to operate the website and SaaS platform (e.g., login sessions, security tokens)
2. Performance & Analytics Cookies – to understand how users interact with the platform and improve functionality (e.g., anonymised usage data via Google Analytics or internal tools)
3. Functional Cookies – to remember user preferences, such as language or session state

4. Cookies We Use

Cookie Type	Purpose	Example Lifespan
Session (Essential)	Maintain login sessions & security	Ends when browser closes
CSRF Token (Essential)	Protect against unauthorised requests	Session duration
Analytics (Optional)	Anonymised usage and performance tracking	1–12 months
Preference (Optional)	Remember user settings or choices	1–6 months

5. Third-Party Services

We may use the following trusted third parties for analytics or performance monitoring:

• Google Analytics (anonymised IP) – to understand aggregated usage patterns
• AWS Cloud – session and load balancing cookies for secure delivery

No third parties are allowed to use cookies to track users for advertising on our platform.

6. Your Choices and Managing Cookies

• You can control and delete cookies via your browser settings.
• You may block non-essential cookies, but essential cookies are required for the Services to function correctly.
• Links for popular browsers:
  • Chrome
  • Firefox
  • Edge
  • Safari

7. Changes to This Policy

We may update this Cookies Policy to reflect changes in our practices or for legal compliance.
Updates will be posted on our website with a new “Last Updated” date.

8. Contact Us

For any questions regarding this Cookies Policy or our use of cookies:

Email: Contact@Medi-Qore.com